What We Collect and Why We Collect It
When you create an account, we collect your name, email address, phone number and the wallet identifier you use — whether that is a bKash number, a Nagad number or a Rocket account. This is necessary to verify your identity, process deposits and withdrawals, and keep
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your account secure. During a deposit or withdrawal session, we log the transaction reference, the wallet type used and the timestamp so we can resolve any payment queries you raise with our support team. We also collect device and browser data automatically — the type of
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handset you are using, your IP address, and which pages you visit inside the lobby. This helps us maintain session security and understand how the platform performs on mobile connections. If you contact us about a privacy concern, we store that communication so we can follow
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up properly. We do not sell your personal data to third parties. Data shared with payment processors — such as the gateway that handles bKash, Nagad and Rocket transfers — is limited strictly to what those processors need to complete your transaction. Retention periods vary by
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data type: account identity data is held while your account is active, and transaction logs are kept for the period required by applicable financial compliance obligations. Your eligibility to use the platform, and therefore the scope of data we process, depends on your local law and
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the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.